How to Increase ECM Team Efficiency

In the course of doing some work for one of our partners – we were asked to take a look at the existing workload for their ECM team.  This particular ECM team has done a great job maintaining and integrating ECM components from a variety of vendors.  As typical in such an environment – we found that everyone on the team had primary support duties for at least one component, and was involved in customer support issues or updating /enhancing one or more of the company’s ECM products on pretty much a daily basis.  Continue reading

Defining Batch Profiles in ILINX Capture

In ILINX Capture, the most basic unit is a batch profile. A batch profile is a container that includes batch fields, one or more document types and a workflow. It is unique, self-contained and completely independent from each other. In general, you would want to create a batch profile for each unique workflow process in the system.

If you have multiple doc types that mostly follow the same process, you should think about creating a single batch profile to hold all the doc types. With this setup, you can then use permissions to give users access to their specific doc types. Furthermore, within the workflow designer you want to break your workflow logic into common processes, shared by all doc types and specific doc type sub-flows. If you find that you need to create too many sub-flows, re-evaluate the relationship between a batch and doc types and see if you can fix the problem.

The goal is to create unique workflow processes so that system maintenance is easy; and one way to deal with that is to avoid duplicating batch profiles that are performing the same tasks.

Phong Hoang
Development Manager
ImageSource, Inc.