Document Scanning Best Practices Content Management Systems are one of the most useful resources companies have available to keep their managers, staff, and customers informed. Managing those files effectively is an ongoing challenge, but a well-planned, best practices implementation makes it significantly easier. Most Content Management Systems start with Scanning as the starting point in the lifecycle of any document. The decision of whether to go with a centralized or distributed scanning model must be carefully evaluated to see which may be a better fit for the organization. Many times a hybrid model of both remote and centralized is required and becoming more popular. When it is done designed and implemented correctly scanning ensures that the data stored in the document management repository is valid, readable, secure, accessible, and useful throughout the enterprise. Some important things to remember when deploying document a document scanning system: • Establish clear goals and objectives before you start or deploy a Document Scanning System. • Establish clear and concise business rules around your company’s requirements. • Consult a well established Systems Integrator with the knowledge and expertise to help you with defining “Best Practices for Document Scanning” and always check references. • Understand the nature of your documents, the quality of many documents may be poor, this in turn will require you to use Image Enhancement Technologies that will automatically clean up the document and improve its readability. These types of technologies are a must especially when utilizing OCR or any advanced form of capture. • Scanning and especially the Indexing of documents can be somewhat laborious, so anything to help automate these tasks such as Bar Coding, OCR, database lookups and electronic forms will make life a lot easier. • Use the KISS Principle in dealing with data taxonomy and avoid capturing too many fields, but make sure it’s enough to do valuable searches. Here at ImageSource we try to have 10 document types maximum and 8 data fields which allows for effective searches, retrieval and reporting. Lastly, don’t lose sight of your short and long term goals, do your homework and study your documents and see how they fit into your business lifecycle and corporate governance. Talk with people throughout you organization and get their input to better understand your documents are used. Finally, if you’re unsure get help, this is not an area where you can afford a mistake. Remember, it all starts with getting information into the system. Bob Garrido Senior Account Executive ImageSource
You have hundreds of thousands, maybe tens of millions, of documents in your old Oracle IPM 10g system with only 6 months before Oracle closes the support door on that product forever. Or maybe you’re running an Optika Acorde or Stellent IBPM system which has been out of support for years. You’ve looked at the new Oracle 11g platform and it’s too heavy, complex, and missing many key capabilities that you need, features like: external searching with Linked Servers, COLD support, Office and .NET integration points, easy setup and maintenance, and a workflow system that is actually usable for someone without a PhD. Oracle is clearly, and publically, going in a different direction and moving away from traditional enterprise imaging and transactional content management.
And even if you knew of an appropriate replacement technology, how are you going to migrate all of that content out of IPM without disrupting your business? What product vendor is going to know enough about your old IPM system to be able to get the content , applications, saved searches, workflows and profiles moved to their platform? Oh, and you don’t want simply to replacement on product for another – you want a good return on this migration investment!
ImageSource has been delivering and servicing Optika Acorde, Stellent IBPM, and Oracle IPM systems for nearly 20 years (don’t get me started on eMedia!). We recognized Oracle’s change in direction several years ago and have created the perfect replacement solution for the retiring 10g product. The ILINX suite offers the same content management capabilities as IPM but goes way beyond that. In fact, ILINX is more powerful, easier to deploy, use, and maintain, with better scalability, 100% browser-based, built-in retention management, more secure, free mobile clients, cloud-ready, built on the latest Microsoft technologies.. I could go on and on.
Check it out for yourself at www.ilinx.com
Join the dozens of other Oracle IPM customers that have made the easy switch to a better, more powerful ILINX solution!
VP of Software Development
Distributed Capture & Document Capture
Capture is only a part of the ECM universe, but a crucial part nonetheless. Once a document is captured into an Enterprise Content Management system, it must be stored, perhaps put into a workflow process, archived, and made available for retrieval. Retrieval is in many ways the main thrust of an ECM system (no point putting it in there if you can’t ever see it again); retrieval is dependent on the index values associated it with it, which brings us back to capture.
Capture is the process of getting documents (and their data) into the system. Distributed Capture is the mechanism by which documents from a variety of locations (near and far) enter the system. The easiest way to do this is to utilize the file system. When different offices (or locations — work from home, anyone?) of a company are on the same network, specific locations on the shared file system can be designated for various purposes. Different directories can be used to input different kinds of documents.
This type of taxonomy works okay for existing electronic documents (Word files, spreadsheets, PDFs, etc); but what about hard-copy? The seemingly ubiquitous paper which exists in our so-called paperless office? Well, it needs to be scanned in. You want documents classified in a consistent manner, and the metadata (index values and other interesting info about the document) as accurate and as consistent as possible.
Consistency is key. When setting up a company-wide ECM system, it is a a key success indicator that everybody to follow the same set of procedures and guidelines involved in getting documents into the system. This can be accomplished by having a distributed capture system available.
The company I work for makes and sells a distributed capture system today. As we go through our roadmap discussions for where we want to take the product to solve customers’ future problems, we developers have have to grapple with some fundamental issues, mainly, what is the best technology to use as a platform.
It’s easy to imagine using the web to provide distributed document capture throughout your enterprise. You have centrally managed web servers. Everyone has a web browser on their computer (and cell phone, for that matter). In fact, anyone who’s ever attached a document using an html-based email program has already exercised the base technology necessary for a distributed capture system. One key advantage of Distributed Capture is that you get rid of paper at the source; take a moment to think about the implications of that. It’s okay, I’ll wait.
What else is needed…
There are two main improvements to simply uploading a document by way of a web page. One is the acquisition of the paper document, the other is the user-experience and business process to build into the hosting program. I’ll go into the physical acquisition in a later post, but the user-experience of a distributed capture system has to provide two things to be successful. It must be Dead Simple to Use and it must provide the functionality necessary to get good data into the system.
Our checking with users shows again and again that a single button is an attractive interface, with more functionality exposed as needed. One key question developers raise is what technology to build the interface in?
I’m sure anybody reading this has ideas of their own about the pros and cons of the platforms listed out, and perhaps other ideas to add to the list. I welcome your comments.